Frequently Asked Questions

1. HIV Self Test Kit
2. Glucose Pilot Blood Glucose Monitoring System

HIV Self Test FAQ:

My HIV test is negative (-). Why do I need to retest?

You need to retest in case you are in the "window period", the time between exposure to HIV and the presence of detectable antibody to HIV in the blood. This can take from 2 to 12 weeks for the majority of people, and occasionally, as long as 6 months.

What is a false positive HIV test?

Occasionally, a person will get a positive (+) blood test to a disease which he or she does not have. Science has a name for this--"biological false positive". This is why it is so important that a positive (+) HIV test be followed by more HIV testings by a doctor to confirm whether the person is infected or not.

How does HIV SELF TEST KITS work?

You stick your finger with the one-time use lancet and allow one drop of blood to fall into the sample well. Then 2 drops of a developer solution are added. Over the next few minutes, your blood migrates up into the test area. If your blood contains the antibody to HIV (present only if you have been exposed to and infected by HIV), it will attach at an area marked "T" for "test". A pink line appears to show that this has occurred. If there is no pink line next to "T", then there is no HIV detected in the blood at this HIV testing.

How accurate is HIV SELF TEST KITS?

The overall accuracy is 99%.

What is the significance of the pink line next to the "C"?

"C" stands for "Control". The purpose of the control line is to let you know that you have a functional test and that you have performed the steps correctly. If there is no pink line next to "C", then the test is invalid and should be repeated using another HIV SELF TEST KITS test device.

What do I do with the "Invalid" test?

You may mail the invalid test back to us for replacement or refund.

May I use any parts of the HIV SELF TEST KITS more than once?

The lancet is for one-time use only. It has an instantly retracted point to insure no accidental sticks to others.
The test device is for one-time use only.
The developer solution is good for two years at room temperature and may be used for future tests.

How long may I store the components at room temperature?

Test device, inside its sealed foil packet - until the expiration date printed on the packet. Expired, unused test devices will be replaced free of charge.

Developer solution - 2 years

Blood sampling device - 3 years

Where can I get information on prevention, treatment and counseling for HIV/AIDS?

Please visit our Links page

Home Access HIV Test FAQ:

The HIV Home Access HIV test is an at-home FDA approved doctor recommended test that offers over 99.9% accuracy. Each home test kit comes with collection supplies for collecting and mailing your sample of blood to a certified laboratory for analysis. All shipping is prepaid. Confidential results will be made available in approximately 7-10 business days from the date you mail-back your specimen sample to the laboratory.

You will be responsible for calling the toll free 800# and entering your code # to obtain your confidential and anonymous results. Counselors will review the results with you and provide post counseling support and referrals to doctors if requested.



Glucose Pilot Monitoring System FAQ:

What is included in the Glucose Pilot Blood Glucose Monitoring System kit?

The Glucose Pilot Blood Glucose Monitoring System consists of the Glucose Pilot meter,
Glucose Pilot test strips, lancet device and control solutions and user manual.

What is the intended use of Glucose Pilot?

The Glucose Pilot Blood Glucose Monitoring System is intended for the quantitative measurement of glucose in fresh capillary whole blood from the finger tip of a user.

It is also intended for professional use, which include fresh capillary whole blood. It is intended for use outside the body (in vitro diagnostics use) by diabetics at home and clinical settings as an aid to monitor the effectiveness of diabetes control.

What is the procedures to use Glucose Pilot?

To measure blood glucose, the user inserts a test strip. A numerical code appears on the screen and the user compares this number to the number located on the test strip bottle to ensure the two numbers match. Once the user confirms that the code number in the meter matches the strip bottle, glucose testing can proceed. The user applies a blood drop from the finger tip to the test strip.

The meter initiates the test which completes in five seconds. Results are stored in the meters memory for tracking purposes.